+254 789 555 100
Mobile is the ultimate omni channel with SMS (text messaging), voice, email, video, push notifications, and messaging app capabilities in the palm of your hand. As customers navigate between different channels, they expect everything to be one seamless experience.
Graycode Messaging platform allows you to automate, manage and send your campaigns across all channels —from SMS to email to push notifications—from a single web portal. You can create integrated programs by using SMS, email, voice, push notifications, and Telegram —no technical knowledge needed! Optimize your campaigns with detailed reports across all communications channels.
Voice Based Services
IVR allows our customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.
IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.
Our 2-Factor Authentication secures your application, confidential user data and your business
It relies on a mobile phone to receive an additional log in credential – a one-time password or PIN number (OTP) delivered via SMS or Voice. Deliver your authentication PINs to users regardless of their location with best delivery rates and speed available on the market.
Bulk SMS is generally used to send out mass broadcasts, individual alerts and notifications, and others. Push Notifications
Your customers are on their mobile devices nearly all the time, are you there too? Get user attention with push messages that bring them back to your app and increase their engagement with you.
Maximize engagement and conversion rates by choosing the right channel for each audience and segment.
Push notifications re-engage customers with timely and relevant messages at essential points in the customer lifecycle. Use push to remind a customer about forgotten items in the online shopping cart with offers like free shipping, discounts, or even just a simple reminder with a link back to your app store.
Once the customer places an order, you can send an SMS to notify that the order has been shipped with the tracking number. Proactive engagement leveraging multiple omni channel tools delivers a better customer experience and helps you convert customers faster.